Agents at Work
AI Agents Charge Per Resolution Now. The Per-Seat Model Didn’t Stand a Chance.
HubSpot, Zendesk, Salesforce, and ServiceNow are all abandoning per-user subscriptions in favor of outcome-based and consumption-based pricing. The shift is real – but the new models carry their own risks, and the humans who occupied those seats are losing either way.
◆ Dana Ellison